Returns and Refund policy
Thank you for shopping at Jakubowski. We know that ordering online can be risky as you cannot touch the items or try anything on. Please review your order as soon as you receive it. If you think you have received a faulty item or you are not completely satisfied with your online purchase, we have certain policies that must be followed if you wish to return your item:
1. RETURN WITHIN 30 DAYS
You have 30 days from the date of receipt to request a return. We believe this is enough time for you to inspect, test and decide whether the product meets your expectations. If within 30 days you discover any faults or are not completely satisfied with the product, please contact us immediately for support.
2. RETURN CONDITIONS
Items must be in their original condition to be returned. This includes:
The item must be in its original condition: unwashed and unworn.
Items that do not meet this condition will not be accepted.
Products sold cannot be returned or exchanged.
3. RETURN PROCESS
The return process at jakubowski.store is simple and easy with the following steps:
- Contact to request a return
Send an email to [email protected] with the subject “Return Request”. Please provide your order information, the product you want to return, and the reason for the return. If the product is defective or damaged, please attach detailed photos or videos.
- Approve the request
We will review your request within 30 business days and notify you via email whether your return request has been accepted or rejected.
- Return the product
If your request is approved, you will receive detailed instructions on how to return the product and the return address. Make sure to pack the product carefully to avoid damage during shipping.
- Refund
Once we have received and inspected the product, you will receive a refund within 30 business days. The refund will be credited to the original payment method, and you will receive a confirmation via email.
4. REFUND PROCESS
After receiving and inspecting the returned product, we will process the refund according to the following steps:
1. Confirm that the product meets the return conditions.
2. Process the refund via the customer’s original payment method.
3. Refund processing time may take 30 business days, depending on the bank or payment service’s process.
5. LATE OR MISSING REFUND
If you have not received your refund yet, first check your bank account.
Then contact your credit card company, it may take some time for the refund to be officially credited.
Next, contact your bank. There will usually be a processing time before the refund is credited.
If you have done all of this and still have not received your refund, please contact us at the address below.
6. CANCEL ORDER
You can cancel your order within 24 hours of placing your order.
After 24 hours of placing your order, we will not accept any cancellation requests. This helps us ensure that your order and delivery process is smooth and on schedule.
7. OUR COMMITMENT
Jakubowski.store is committed to bringing you the best quality fashion products. However, we understand that there may be times when you are not satisfied with the product you receive. This policy is designed to ensure your rights in the best way.
8. CONTACT US
If you have any questions or need assistance with the return and refund process, please do not hesitate to contact us via:
Email: contact@jakubowski.store
Address: 1302 West 11th Street, Mount Pleasant, TX 75455 USA
Mon-Fri | 8:00 am – 6:00 pm (CST)
We are always ready to listen and support you to ensure you have the best shopping experience at Jakubowski.store. Thank you for trusting and choosing us!